FAQ
1. What are the benefits of using Joyous Creations & Co. skincare products?
Our skincare products, such as the Active Eye Cream, Chamomile Face Wash, and Collagen and Retinol Serum, offer unique benefits for your skin. They are specially formulated to revitalize tired skin, provide gentle exfoliation, and improve skin elasticity. With a focus on natural ingredients and cruelty-free formulations, our products offer effective skincare solutions that are both ethical and effective.
2. Are Joyous Creations & Co. skincare products made with natural ingredients?
Yes, we are proud to use natural ingredients in our skincare products. We believe in harnessing the power of nature to provide effective and gentle skincare solutions. Our products are free from harsh chemicals and synthetic additives, ensuring a luxurious and nourishing experience for your skin.
3. How do I return a product if I am not satisfied?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at joyouscreationsco88@gmail.com to initiate a return.
4. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please reach out to us at joyouscreationsco88@gmail.com with your order details and a description of the issue.
5. Can I return personalized or custom-made skincare products?
Unfortunately, we cannot accept returns for personalized or custom-made skincare products. These items are specially made to your specifications and cannot be resold. If you have any concerns or questions about your specific item, please contact us at joyouscreationsco88@gmail.com.
6. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the refund status. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
7. Do you offer exchanges?
Currently, we do not offer direct exchanges. The fastest way to ensure you get the product you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Can I cancel or return my order within the European Union?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that your item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
9. Are sale items or gift cards eligible for returns?
No, unfortunately, we cannot accept returns on sale items or gift cards. All sales of discounted items and gift cards are final.
10. How can I contact Joyous Creations & Co. for further assistance?
If you have any further questions or need assistance, you can reach us at the following contact information:
Trade name: Joyous Creations & Co.
Phone number: 610-550-0132
Email: joyouscreationsco88@gmail.com
Physical address: P.O. Box 2984, Philadelphia PA 19141, United States